Shipping policy

Last Updated: September 27, 2026

Dorabellaofficial is committed to providing a clear and reliable shipping experience for customers purchasing furniture through dorabellaofficial.us. This Shipping Policy explains how orders are processed, shipped, and delivered.

  1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are normally processed Monday through Friday, excluding weekends and major U.S. holidays.

Furniture items may require additional handling and preparation because of their size, weight, packaging, and shipping requirements. If additional processing time is required for a particular product, the applicable information may be provided on the product page or during checkout.

During holidays, promotional events, or periods of high order volume, processing may take longer than usual.

  1. Shipping and Delivery Time

After an order has been processed and handed over to the carrier, standard delivery generally takes approximately 5–10 business days.

The estimated delivery period is calculated from the date the order is shipped and does not include order processing time.

Actual delivery times may vary depending on the destination, carrier, product size, weather, holidays, transportation conditions, and other circumstances beyond our reasonable control.

For larger furniture items, the carrier may contact you to arrange a suitable delivery time.

  1. Shipping Charges

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the product, order size, destination, shipping method, and other applicable factors.

If free shipping is available for a particular product, promotion, or order value, the applicable terms will be clearly displayed on the website or during checkout.

  1. Shipping Destinations

Dorabellaofficial currently ships to available destinations within the United States as shown at checkout.

Shipping availability may vary depending on the product and destination.

Certain remote areas, restricted locations, or addresses that cannot safely accommodate furniture deliveries may have additional shipping restrictions or charges.

  1. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

For furniture deliveries, please make sure that the delivery address can safely accommodate the size of the product and the delivery vehicle.

If you need to change your shipping address after placing an order, please contact us as soon as possible at info@dorabellaofficial.us.

We will make reasonable efforts to accommodate address-change requests before the order is shipped, but we cannot guarantee that changes can be made after fulfillment or shipment has begun.

  1. Furniture Delivery

Furniture may be delivered in large or heavy packages.

Customers should make sure that there is a clear and reasonably accessible path from the delivery location to the intended placement area.

Before ordering large furniture, customers are responsible for checking doorways, hallways, stairways, elevators, and other access points where applicable.

If a carrier cannot complete delivery because the delivery location is inaccessible or the customer is unavailable for a scheduled delivery, additional delivery arrangements or charges may apply.

  1. Delivery Appointments

For certain furniture orders, the shipping carrier may contact the customer to arrange a delivery appointment.

Customers should provide a valid phone number and email address so that the carrier can contact them when necessary.

If you need to reschedule a delivery appointment, please follow the carrier's instructions or contact us for assistance.

  1. Order Tracking

Once your order has been shipped, we may send a shipping confirmation to the email address provided during checkout.

When tracking information is available, the shipping confirmation may include a tracking number and carrier information.

Please note that tracking information may take some time to become active after the package has been transferred to the carrier.

  1. Split or Multiple Shipments

Furniture orders containing multiple products may occasionally be shipped in separate packages or shipments.

This may happen when products have different processing times, are stored at different fulfillment locations, or require different shipping arrangements.

If your order is shipped separately, you may receive multiple tracking numbers or delivery notifications.

  1. Damaged Packaging or Furniture

Furniture should be inspected when it arrives.

If the package has visible damage, please take photographs of the packaging and the affected product before disposing of any packaging materials.

If the furniture itself is damaged, defective, or arrives in an incorrect condition, please contact us as soon as possible at info@dorabellaofficial.us.

Please provide your order number, photographs of the damaged item and packaging, and a description of the issue so that we can review the situation and determine an appropriate solution.

  1. Lost or Missing Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check the delivery area and contact household members, neighbors, building management, or the carrier where appropriate.

If you are still unable to locate your order, contact us at info@dorabellaofficial.us with your order number and tracking information.

We will review the available delivery information and assist with the next steps.

  1. Shipping Delays

Estimated delivery times are provided as reasonable estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be delayed because of severe weather, carrier disruptions, holidays, high shipping volume, transportation issues, incorrect addresses, delivery appointment issues, or other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.

  1. Incorrect or Incomplete Address

If an order is returned or delivery cannot be completed because the customer provided an incorrect or incomplete shipping address, additional shipping or delivery charges may apply.

Please carefully review your shipping information before submitting your order.

  1. Delivery Refusal

Customers should not refuse delivery solely because they have changed their mind about an order.

If you no longer want a product after it has shipped, please contact us and follow the applicable return process.

Refusing a delivery may result in additional shipping, return, or handling costs where permitted by applicable law and our return policy.

  1. Delivery to Certain Locations

Some furniture products may not be suitable for delivery to P.O. boxes, military addresses, remote locations, or other restricted delivery destinations.

If your selected delivery address is not supported, we may contact you to request an alternative address or discuss available delivery options.

  1. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us.

Dorabellaofficial

Website: dorabellaofficial.us

Email: info@dorabellaofficial.us

Phone: +1 (847) 249-4747

Address:
1379 S Elder Ln
Waukegan, IL 60085-8646
United States

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.