Refund policy

Last Updated: September 27, 2026

At Dorabellaofficial, we want you to feel confident when purchasing furniture from our store. If your purchase does not meet your expectations, you may request a return in accordance with the conditions below.

  1. Return Period

Customers may request a return within 30 days from the date the order is delivered.

To begin a return, please contact us within the 30-day return period with your order number and the reason for the return.

Returns requested after 30 days may not be accepted unless otherwise required by applicable law.

  1. Return Eligibility

To be eligible for a return, furniture must generally be:

Unused and in resalable condition
Free from stains, odors, pet hair, smoke, or other signs of use
Free from scratches, dents, tears, or other damage caused after delivery
Returned with all included parts, hardware, accessories, and instructions
Packed securely using the original packaging whenever reasonably possible

Because furniture is often large, heavy, and specially packaged, customers should take reasonable care when opening, assembling, moving, or repacking an item.

  1. Furniture That Has Been Assembled

Furniture that has been fully or partially assembled may be subject to additional return requirements because assembly can affect the item's condition and resaleability.

If you believe an item needs to be returned after assembly, please contact us before disassembling or shipping it back. We will provide instructions based on the specific product and condition.

  1. Items That May Not Be Eligible for Return

Returns may not be accepted for:

Items that have been used, altered, modified, or damaged after delivery
Items with missing parts, hardware, accessories, or packaging when these affect the condition of the product
Items damaged through improper assembly, misuse, neglect, or improper handling
Items returned without prior approval
Items that are clearly marked as final sale or non-returnable on the product page

This does not affect any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

  1. Damaged or Defective Furniture

Please inspect your furniture as soon as possible after delivery.

If your order arrives damaged, defective, or with missing or incorrect parts, contact us as soon as possible and provide:

Your order number
A description of the issue
Clear photos of the item
Photos of the packaging and shipping label when relevant

For significant damage, please keep the original packaging and all related materials until we provide further instructions.

If the issue is confirmed to be caused by shipping damage, a product defect, or an error on our part, we will work with you on an appropriate resolution, which may include replacement parts, a replacement item, or a refund where applicable.

  1. Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, preference changes, or other reasons unrelated to a product defect or our error, the customer may be responsible for return shipping costs.

Furniture return shipping can be higher than standard parcel shipping because of the size and weight of the item. We will provide return instructions and any applicable shipping information after reviewing the return request.

If an item is defective, damaged during delivery, or incorrectly sent by us, Dorabellaofficial will review the situation and may cover the appropriate return shipping costs.

  1. How to Request a Return

To request a return, contact:

Email: info@dorabellaofficial.us
Phone: +1 (847) 249-4747

Please include:

Order number
Customer name
Item or items you wish to return
Reason for the return
Photos or other supporting information when applicable

Do not send a product back to the address on the original package or to our business address unless our customer service team specifically instructs you to do so.

  1. Return Approval

All returns require review before the item is shipped back.

After receiving your request, we will review the information and provide return instructions if the item qualifies.

Unauthorized returns may be delayed or may not be eligible for a refund.

  1. Return Packaging

Customers are responsible for packaging approved returns securely enough to prevent damage during transportation.

Whenever possible, use the original packaging, protective materials, boxes, and inserts supplied with the furniture.

If the original packaging is no longer available, please contact us before arranging shipment so we can provide appropriate instructions.

  1. Inspection of Returned Items

Once a returned item is received, we will inspect its condition and verify that the returned product matches the approved return request.

The inspection process may include checking the furniture, packaging, hardware, accessories, and other included components.

If the returned item shows damage, excessive use, missing components, or other conditions that were not disclosed when the return was approved, the refund may be adjusted or the return may be declined where permitted by applicable law.

  1. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

Once the returned item has been received and inspected, we will process the applicable refund.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

Shipping charges, return shipping costs, restocking charges, or other applicable amounts may be deducted from a refund when permitted by this policy and applicable law.

  1. Partial Refunds

A partial refund may apply when:

Only part of an order is returned
An item is returned with missing components
An item has damage or wear beyond what was approved
Only certain products in a multi-item order qualify for a refund

Any applicable adjustment will be explained before the refund is finalized whenever reasonably possible.

  1. Exchanges and Replacement Parts

Depending on product availability and the reason for the request, we may offer an exchange or replacement parts instead of a full return.

For furniture with a minor issue that can be resolved with replacement hardware or components, we may offer replacement parts when appropriate.

Replacement or exchange options are subject to product availability.

  1. Return Processing Time

After an approved return arrives at our designated return location, please allow reasonable time for inspection and processing.

Once the return is approved, the refund will be submitted to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

  1. Order Cancellations

Return requests apply to delivered or otherwise eligible orders.

If you want to cancel an order before it has been processed or shipped, please contact us as soon as possible. Cancellation requests are handled separately from returns and are subject to our Order Cancellation Policy.

  1. Consumer Rights

This policy is intended to provide clear information about our return and refund process. Nothing in this policy is intended to limit or exclude consumer rights, warranties, guarantees, or remedies that cannot legally be limited or excluded under applicable law.

  1. Contact Us

If you have questions about a return, refund, damaged furniture, defective products, or replacement parts, please contact us:

Dorabellaofficial

Website: dorabellaofficial.us
Email: info@dorabellaofficial.us
Phone: +1 (847) 249-4747
Address: 1379 S Elder Ln, Waukegan, IL 60085-8646, United States

We recommend contacting us before sending any furniture back so that we can provide the correct return instructions and help avoid unnecessary shipping costs or delays.